Privacy Policy
Last Updated: October 2, 2026
InSite Health, Inc. and its affiliates ("InSite Health," "InSite," "we," "us," or "our") provide behavioral health, mental health, and wellness services, including services to students, families, schools, and school districts.
We operate insitehealth.net and learninglab.insitehealth.net (collectively, the "Sites"). Our public website provides information about InSite Health, our services, programs, team, and activities. Our Learning Lab is a learning and webinar platform used by school staff and clinicians. This Privacy Policy describes the personal information we collect through the Sites and in our other general business interactions with you outside of the provision of healthcare and school-based mental health and wellness services, how we use and disclose that information, the choices you may have, and how you can contact us with privacy questions or concerns.
A Note About Health and Student Information
This Privacy Policy does not govern Protected Health Information ("PHI") that InSite Health collects, uses, or maintains in connection with healthcare services when that information is subject to the Health Insurance Portability and Accountability Act ("HIPAA"). Our use and disclosure of PHI is governed by applicable law and our Notice of Privacy Practices.
In connection with school-based mental health and wellness services, InSite Health may also receive, create, maintain, or access information concerning students. Depending on the circumstances, such information may be subject to HIPAA, the Family Educational Rights and Privacy Act ("FERPA"), applicable state law, agreements with schools or school districts, or other privacy requirements.
Information collected or maintained in connection with those healthcare or school-based services is outside the scope of this general Privacy Policy to the extent it is governed by another applicable privacy framework.
Our Sites may provide links to separate patient-facing or service-related systems. Information submitted through those separate systems is subject to the privacy notices and legal requirements applicable to those systems and services. The Learning Lab and InSite Health's clinical and school-based care systems are separate systems.
Personal Information We Collect
Information You Provide to Us
Personal information you provide to us may include:
- Contact details, such as your first and last name, email address, telephone number, job title, school district, organization, or other professional information.
- Communications, including information you provide when you contact us with questions, requests, feedback, or other messages.
- Business and inquiry information, such as information you provide when requesting information about InSite Health, contacting us about our programs, or requesting a demonstration of our services. Contact Us and Book a Demo submissions may be processed and stored by service providers that support our website and form functionality.
- Other information you choose to provide through the Sites or in your general business interactions with us.
- Learning Lab information, such as your name, email address, username, registrations, course or webinar participation, and course completion information.
Please do not submit medical records, sensitive health information, student records, or other sensitive personal information through general-purpose forms on our Sites unless specifically instructed to do so through an appropriate channel.
Information Collected Automatically
When you visit or use the Sites, we and our service providers may automatically collect general information about your device and use of the Sites, including:
- browser and device information;
- operating system;
- IP address;
- device or online identifiers;
- general geographic information derived from an IP address;
- referring and exit pages;
- pages viewed;
- dates and times of visits; and
- general usage information about the Sites.
We may collect this information through cookies and similar technologies.
Cookies and similar technologies may be used to provide functionality for the Sites, maintain security, prevent fraud or abuse, understand general Site usage, measure performance, and improve the Sites.
How We Use Personal Information
We may use personal information covered by this Privacy Policy to:
- operate, maintain, secure, and improve the Sites;
- communicate with you and respond to your inquiries and requests;
- respond to requests for information or demonstrations of our services;
- communicate with schools, school districts, prospective partners, and other organizations or individuals;
- provide information about InSite Health and our programs and services;
- provide and administer the Learning Lab, including managing user accounts, registrations, course and webinar participation, and course completion information;
- send occasional marketing or informational communications about InSite Health, our programs, events, or services, subject to applicable law and your communication preferences;
- understand how visitors and users use and interact with the Sites;
- analyze and improve the Sites and our communications;
- create aggregated, de-identified, or anonymous information for lawful business purposes;
- protect the security and integrity of our Sites, systems, and organization;
- detect, investigate, and prevent fraudulent, harmful, unauthorized, or unlawful activity;
- comply with applicable laws, regulations, legal processes, and contractual obligations; and
- establish, exercise, or defend legal claims.
How We Disclose Personal Information
InSite Health does not sell personal information.
We may disclose personal information covered by this Privacy Policy to:
Service providers. We may disclose personal information to companies and individuals that provide services on our behalf or help us operate our Sites or business, such as website and platform hosting, information technology, security, communications, form-processing, learning-platform support, and website analytics providers.
Professional advisors. We may disclose information to lawyers, auditors, accountants, insurers, consultants, and other professional advisors when appropriate in connection with the services they provide to us.
Authorities and other parties. We may disclose information to law enforcement, government authorities, courts, regulators, or other parties when we believe disclosure is necessary or appropriate to comply with applicable law or legal process, protect rights, safety, or property, or investigate potentially fraudulent, harmful, unauthorized, or unlawful activity.
Business transferees. Personal information may be disclosed in connection with an actual or proposed merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction, subject to applicable law.
Cookies and Analytics
We and our service providers may use cookies and similar technologies to operate and secure the Sites, understand general Site usage, measure performance, and improve the Sites.
We use Google Analytics 4 (GA4) to help us understand general usage of our public website and evaluate and improve its performance. GA4 may collect information such as browser and device information, IP address, general location information, pages viewed, and dates and times of visits. We do not use GA4 to collect the contents of information you submit through our Contact Us or Book a Demo forms, and our GA4 property is not linked to Google Ads for advertising or remarketing.
You can manage preferences for non-essential cookies and similar technologies through the cookie settings available on our public website. If you reject analytics or other non-essential cookies through those settings, GA4 analytics collection is disabled. You may also be able to control certain cookies through your browser settings. Disabling cookies may affect certain functionality of the Sites.
Your Choices
Marketing Communications
We may occasionally send marketing or informational emails about InSite Health, our programs, events, or services. You may opt out of marketing-related emails by following the unsubscribe instructions included in the communication. You may continue to receive service-related, administrative, or other non-marketing communications.
Privacy Requests
Depending on where you reside and applicable law, you may have certain rights concerning personal information covered by this Privacy Policy, which may include rights to request information about our privacy practices or request access to, correction of, or deletion of certain personal information.
To make a privacy request or ask a question about our privacy practices, contact us at compliance@insitehealth.net.
We may take reasonable steps to verify your identity or authority before fulfilling a request. Applicable rights may be subject to exceptions and limitations under law.
Requests concerning PHI and HIPAA rights are governed by our Notice of Privacy Practices and should be made using the procedures described in that notice.
Rights concerning education records or other information maintained in connection with a school or school district may be subject to different procedures under applicable law and the arrangements governing those records.
Data Security
We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee the absolute security of personal information.
Additional safeguards and requirements may apply to PHI and student information under applicable law and contractual requirements.
Data Retention
We retain personal information covered by this Privacy Policy for as long as reasonably necessary for the purposes for which it was collected, including to conduct our business, respond to inquiries, satisfy legal or contractual obligations, resolve disputes, maintain security, and enforce our agreements, and we delete information in accordance with our applicable company retention policies.
Retention periods may vary depending on the nature of the information and the purposes for which it is maintained.
Children
InSite Health provides certain healthcare and school-based mental health and wellness services to children and adolescents. However, the Sites are not intended for children to independently create accounts or register for InSite Health healthcare or school-based services. The Learning Lab is intended for authorized school staff, clinicians, and other authorized adult users.
Children should not use the Sites to create an account or submit personal information for the purpose of independently obtaining healthcare or school-based services. Access to services for minors is established through the applicable patient, parent or guardian, school, or other authorized process, as appropriate.
Personal information and records relating to minors that InSite Health maintains in connection with healthcare or school-based services are outside the scope of this general Privacy Policy to the extent they are governed by our Notice of Privacy Practices, HIPAA, FERPA, applicable state law, agreements with schools or school districts, or other applicable requirements.
If we learn that a child under 13 has submitted personal information through our general-purpose public website in circumstances in which applicable law requires parental or guardian consent that was not obtained, we will take appropriate steps consistent with applicable law.
Third-Party Links and Services
The Sites may contain links to websites, portals, platforms, or services operated by third parties or provided through separate systems.
This Privacy Policy does not describe the independent privacy practices of third parties that are not acting on our behalf. We encourage you to review applicable privacy notices before providing information through third-party websites or services.
Where a separate system is used in connection with InSite Health healthcare or school-based services, additional privacy notices and legal requirements may apply.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, technologies, privacy practices, or applicable requirements.
When we update this Privacy Policy, we will update the "Last Updated" date above and post the revised Privacy Policy on the applicable Site. Where required by applicable law, we may provide additional notice of material changes.
How to Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy-related request, contact us at:
InSite Health, Inc.
5 Greentree Centre, Suite 100
Marlton, NJ 08053
Email: compliance@insitehealth.net
Phone: 833-494-6724
Website: insitehealth.net
For questions or requests concerning PHI or your HIPAA rights, please refer to InSite Health's current Notice of Privacy Practices.